Frequently asked questions

No. Participants join with a name and the invitation link or room code. You only need an account for history, workspaces, reports or a paid plan.

German and English. Every session has a default language, and anyone can switch the interface at any time. Anyone can have what participants write shown in their language with "Translate" – machine-translated and marked, the original one click away.

Yes. Both tools are built for small screens, cards and buttons are large enough to tap. No app installation is needed.

The page shows the connection status, reconnects by itself and fetches the current state. What was already sent is not lost; sessions carry on.

Yes. Until the reveal, your browser only learns whether somebody has voted, not the value. The server enforces this; it is not just hidden in the interface. The technical explanation is on the security page.

That depends on the plan; the table under Plans and limits names the duration per plan. After that, sessions are deleted automatically.

Yes. In planning poker revealed cards appear without names if you choose "Vote anonymously". In the retro, notes and voting can be made anonymous separately. With anonymous notes the name does not leave the server at all.

Then no further people can join, and the message names your plan's limit. A higher plan lifts it. Details under Plans and limits.

On the Free plan AgileHub shows ads from Google AdSense, never on the voting or retro workspace. Personalised ads only appear with your consent; the content of your sessions (stories, notes, names) is never used for them. Paid plans load no ad code at all. You can change your choice at any time in the cookie settings.

Yes. Sessions can be exported as CSV and PDF depending on your plan, and you can download your account data as a file in the account settings. More under Reports and exports.

Yes. The host, whoever opened the session and the workspace admins can delete it at any time. With an account, or in a workspace, it goes to the trash first and can be brought back for a while; after that (or right away on request) it is deleted for good. A session opened without an account is deleted at once. Sessions are also deleted automatically once your plan's retention period is over, and you can delete your account, with your sessions, in the account settings at any time.

AgileHub is built on GDPR principles: data minimisation, consent for personalised ads, export and deletion of your data, encrypted transfer. Whether using it in your company meets every requirement also depends on how you use it. Notes on the data processing agreement are on the data processing page. This is not legal advice.

For a summary, not without explicit approval: AI summaries are optional, available only on paid plans and off until an admin of the workspace allows them. If a reader switches translation on, the texts they see go to the AI provider without names – unless their browser translates on the device. The facilitator and the workspace can switch translation off.

Without an account and with a free account it is free, funded by ads. Private and Small Business are paid plans without ads; Enterprise is agreed individually. Prices and limits are on the pricing page.

Under Account. The cancellation takes effect at the end of the paid period; until then the plan stays as it is.

The plan stays for a grace period so an expired card does not stop planning. You see a notice and can update the payment method. After that the limits of the free plan apply; nothing is deleted.

Under Account: all invoices to download, plus the invoice details that should appear on them.